Contact and inquiry

Corteran

Ding Ce

Confirm the route first, then send the inquiry to the right desk.

This is not a single inbox for every question. Borrowers, active cases, investors, advisors, and institutional access requests move into different next steps.

How this entry works

Active borrower cases should usually return to status, precheck, upload, or booking first.

New borrower questions are best handled through the readiness check rather than a generic contact form.

Investor, advisor, and institutional access continues through eligibility, disclosure boundaries, and controlled-access review.

Service area

Asia-Pacific

Support hours

Monday to Friday, 9:00-17:00

Public email: hello@corteran.com

Full name (optional)EmailPhone (optional)Topic

What would you like us to know first? (optional)Tick this box if you would like Corteran to follow up on this enquiry using the contact details above. This is not a credit decision, securities offer, investor solicitation, or lending commitment.

Collection notice

Why we collect borrower information here

Purpose

Used for borrower readiness review, document organisation, follow-up, and case routing. It is not a formal credit decision.

Required fields

Name, email, and the key facts for this path are core fields. Without them we may not be able to continue precheck, upload review, or follow-up.

If incomplete

If the supporting file is incomplete, the case should remain in repair or manual review instead of moving forward automatically.

Follow-up

The team should only use this submission for follow-up when you request or permit that follow-up.

Cross-border

Storage, notifications, or AI processing may involve cloud vendors outside your home jurisdiction.

AI support

AI output is used for triage and next-step guidance only, not as a standalone lending decision.

Privacy notice

Explains collection purpose, sharing logic, and cross-border handling.

Privacy governance

Shows collection coverage, processors, retention rules, incident controls, and AI governance.

Sets the service boundary and makes clear this is not a credit approval or public offer.

Public disclosures

Brings together platform boundary, legal-entity posture, public trust facts, and where formal documents take over.

Consent center

Lets borrowers manage follow-up permissions and consent history.

Borrower credit guide

Clarifies borrower-first routing, document boundaries, and licensed-role positioning.

Complaints and concerns

Provides complaint handling steps, response path, and escalation guidance.

Open readiness check Open status center

Route

I am a borrower

Start with readiness and see whether the case should move.

Start check

Route

I already have a record

Return to status for documents, consent, and next actions.

Open status

Route

I need a human review

Bring the precheck result or document issue into a guided conversation.

Book review

Route

I have a privacy or complaints issue

Use the formal path for dispute handling and boundary questions.

Open path

Public trust facts

Legal entity

Corteran

Entity reference

Not shown on the public layer by default. Where a formal legal entity reference is required, it should appear in the relevant governing-document or licensed path.

Registered office

Registered-office details are not asserted on this page by default and should be stated in the relevant formal document path where required.

Licensing / authorisation posture

Public pages remain informational until the relevant licensed, authorised, or governing-document path applies.

Complaints handling window

Aim to acknowledge within 2 business days and provide an update or formal response within 10 business days.

Complaints email

complaints@corteran.com

Public trust facts

Review public disclosures

Review legal-entity facts, platform boundaries, and where formal documents take over.

Public trust facts

Open complaints path

Use the formal path for boundary, privacy, disclosure, or follow-up disputes.